Article - CS340651
Adobe Experience Manager 6.3 create PDF failed with Error Code:16004 in Windows server 2016 platform
Modified: 19-May-2021
Applies To
- Creo View Adapters 5.0 to 5.1
- Adobe Experience Manager 6.3
- Windows Server 2016
- Windows 10
Description
- After install Adobe Experience Manager 6.3 in Windows server 2016 (or Windows 10), create pdf in Home>service>PDF Generate failed with error:
Error Code:16004
Error Message:
Error message from the primary converter:
ALC-PDG-016-004-An error was encountered while processing the Microsoft Word file for PDF generation.
Error message from the fallback converter:
ALC-PDG-011-030-Submitted OpenOffice Document could not be converted to PDF. Either OpenOffice is not installed on this system or environment variable OpenOffice_PATH is not set to correct path. Please set OpenOffice_PATH environment variable to the <OpenOffice_Installation_Dir> on the server (e.g C:\Program Files (x86)\OpenOffice.org 3.0) and then restart the server.
Error Message:
Error message from the primary converter:
ALC-PDG-016-004-An error was encountered while processing the Microsoft Word file for PDF generation.
Error message from the fallback converter:
ALC-PDG-011-030-Submitted OpenOffice Document could not be converted to PDF. Either OpenOffice is not installed on this system or environment variable OpenOffice_PATH is not set to correct path. Please set OpenOffice_PATH environment variable to the <OpenOffice_Installation_Dir> on the server (e.g C:\Program Files (x86)\OpenOffice.org 3.0) and then restart the server.
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