Article - CS339473
Unable to access Composer despite providing the correct User credentials with Idle Session Timeout set to 0 in ThingWorx Platform
Modified: 30-May-2023
Applies To
- ThingWorx Platform 8.5 to 9.3
Description
- Composer suddenly became inaccessible, but Kepware data is still flowing to ThingWorx Platform
- ThingWorx Platform always prompts for User credentials though the provided credentials are correct
- User Management Subsystem > Idle Session Timeout got set to 0, how can this be corrected?
- ThingWorx Composer suddenly stopped working and became inaccessible, despite providing correct credentials
- What happens if we set the Idle Session Timeout configuration to 0?
- ThingWorx Platform SecurityLog.log file located within <ThingworxStorage>\logs shows the following:
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[L: WARN] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ???] [S: ] [P: ] [T: https-openssl-nio-443-exec-3] Authentication attempt #1 FAILED for [user = Administrator]: Invalid Password [L: WARN] [O: S.c.t.s.a.ThingworxFormAuthenticator] [I: ] [U: ???] [S: ] [P: ] [T: https-openssl-nio-443-exec-3] Error on login attempt [L: WARN] [O: S.c.t.s.u.User] [I: ] [U: ???] [S: ] [P: ] [T: https-openssl-nio-443-exec-3] User: Administrator was LOCKED by service call [L: ERROR] [O: S.c.t.s.a.AuthenticationUtilities] [I: ] [U: ???] [S: ] [P: ] [T: https-openssl-nio-443-exec-3] User LOCKED after 6 login attempts for [user = Administrator] within 5 minutes [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ???] [S: ] [P: ] [T: https-openssl-nio-443-exec-7] No authType or appKey parameter has been specified for Authentication Scheme: AUTH_THINGWORX_APPKEY [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ???] [S: ] [P: ] [T: https-openssl-nio-443-exec-8] Authentication failed: Please make sure the credentials are correct. [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ???] [S: ] [P: ] [T: https-openssl-nio-443-exec-8] Authentication failed: Please make sure the credentials are correct.
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