Article - CS339075
Previously running ThingWorx instance fails to start with "Connections could not be acquired from the underlying database" for Microsoft SQL Server
Modified: 19-Nov-2021
Applies To
- ThingWorx Platform 8.5 to 9.5
- Microsoft SQL Server
Description
- ThingWorx composer fails to load with errors in \ThingworxStorage\logs\ApplicationLog.log:
[L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to initialize and start system: Connections could not be acquired from the underlying database!
[L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] *** CRITICAL ERROR ON STARTUP: Unable to initialize and start system: Connections could not be acquired from the underlying database!
[L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] *** Web Application STATE is being set to ERROR! ***
[L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] *** CRITICAL ERROR ON STARTUP: Unable to initialize and start system: Connections could not be acquired from the underlying database!
[L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] *** Web Application STATE is being set to ERROR! ***
- ThingWorx fails to start but was previously running successfully
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