Article - CS339013
Receiving "There is a problem with the Windows Installer package. A program run as part of the setup did not finish as expected." error while installing PTC Kepware Product
Modified: 21-Apr-2026
Applies To
- Kepware Server (formerly KEPServerEX) 6.0.2207.0 to 7.0
- ThingWorx Kepware Server (legacy) 8.0 to 6.18
Description
- Receiving the error: There is a problem with the Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
- Popup message says: There is a problem with the Windows Installer package.
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