Article - CS339013

Receiving "There is a problem with the Windows Installer package. A program run as part of the setup did not finish as expected." error while installing PTC Kepware Product

Modified: 04-Dec-2024   


Applies To

  • Kepware Server (formerly KEPServerEX) 5.20.396.0 to 6.17
  • ThingWorx Kepware Server (legacy) 8.0 to 6.17

Description

  • Receiving the error: There is a problem with the Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
  • Popup message says: There is a problem with the Windows Installer package.
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