Article - CS338113
ThingWorx fails to start after database user password was changed
Modified: 10-Apr-2025
Applies To
- ThingWorx Platform 8.5 to 9.5
Description
- ThingWorx does not start after twadmin password was changed
- Database user password is encrypted as encrypt.db.password in /ThingworxPlatform/platform-settings.json
- How to change the twadmin password so that ThingWorx can connect to the database
- Running the Security Management Tool to encrypt new database password results in another keystore file being created in /ThingworxStorage
- How to change ThingWorx database encrypted password
- Cannot start ThingWorx server, it fails with an error:
CRITICAL ERROR ON STARTUP: Unable to initialize and start system: Invalid object name 'root_entity_collection'
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