Article - CS337733
Error "Invalid email or password" occurs while logging to "https://gdx.creo.ptc.com/oauth/signin" for Creo Generative Design Extension
Modified: 11-Aug-2025
Applies To
- Creo Parametric 7.0 to 12.4
Description
- Impossible to login to https://gdx.creo.ptc.com/oauth/signin with PTC Account Credentials
- Getting error Invalid email or password when accessing GDX
- Message 401 You are not authorized for this action appears on logging in to https://gdx.creo.ptc.com/gdxapp/generate-webapp
- Window Authorization Error Error Message: Network error: {Message":"SubscriptionStatus : Found no pruchases done." ...... "ErrorCode":"NO_PURCHASES_DONE" appears on clicking Show details while logging in to https://gdx.creo.ptc.com/gdxapp/generate-webapp
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