Article - CS337634
Kepware fails to connect to Thingworx with error "Could not establish a websocket connection" in PTC Kepware Products
Modified: 29-Mar-2023
Applies To
- Kepware Server (formerly KEPServerEX) 6.6 to 6.16
- ThingWorx Kepware Server (legacy) 8.0 to 6.16
- ThingWorx Platform 8.0 to 9.6
Description
- ThingWorx fails to connect to PTC Kepware Products with error in Kepware log:
- Connection to ThingWorx failed.| Platform:<hostname>:<port>/Thingworx,error=Could not establish a websocket connection
- In PTC Kepware Products Apply icon is grayed out after making changes in Property Editor
- PTC Kepware Products fail to connect with ThingWorx with errror in ThingworxStorage/logs/SecurityLog.log:
- ThingWorx Kepware Server/KEPServerEX\Runtime Configuration session started by <Kepware_user_name> as Default User (RO)
- PTC Kepware Products could connect to Single ThingWorx node while it will fail to connect to ThingWorx HA
- ThingWorx Native Interface connect to ThingWorx failed | Platform <ip:port>/Thingworx/WS，Error: Unable to establish websocket connection
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