Article - CS33759

Windchill PDMLink: File Sync CAD worker fails to publish CAD Documents with WWGM client initialization errors

Modified: 26-Sep-2025   


Applies To

  • Windchill PDMLink 9.1 to 13.1
  • Creo View Adapters 1.0 to 11.1
  • ProductView Adapters and Creo Elements/View Adapters 10.0 to 13.0
  • Windchill Workgroup Manager
  • Windchill Visualization Services (WVS)
  • SolidWorks
  • Siemens PLM NX (formerly Unigraphics or UG-NX)
  • Autodesk Inventor
  • CATIA V5
  • Creo Element Direct

Description

  • File synchronization capable CAD worker (e.g. Unigraphics, SolidWorks, or Inventor) fails to publish CAD documents in Windchill PDMLink
  • Catia worker can start normally but fails to publish representations
  • CAD worker_#.log file reports errors
    • inventor2pv Error:13029: Initialization of WWGM worker failed (0). Failed to startup and connect to Inventor
      inventor2pv Error:13031: WWGM worker not available, cannot access Windchill dataset.
      WWGM Error: Sync failed, unable to get Inventor UWGM COM Helper
OR
  • ​Initializing WWGM : [2010-03-01 11:06:23] sw2pv Error:13029: Initialization of WWGM worker failed (0) addSplit
    sw2pv Error:13031: WWGM worker not available, cannot access Windchill dataset.
    sw2pv Error:58011: Failed to create dvffile[2010-03-01 11:06:23] sw2pv MONITOR:dvcon: dvconChildWrite 33 [$ERROR$ Failed to create dvffile

OR

  • Initializing WWGM : [2025-01-10 09:26:11] inventor2pv Error:13029: Initialization of WWGM worker failed (0)
    WWGM ERROR: Initialize Failed: More than one Inventor sessions are running.
    inventor2pv Error:13031: WWGM worker not available, cannot access Windchill dataset.
    inventor2pv Error:70003: Failed allocate dvfFile.
    inventor2pv Warning: Child lost connection to Parent
OR
  • sw2pv Error:13029: Initialization of WWGM worker failed (0)
    Loading addin "D:\ptc\wm\i486_nt\obj\swadapter_loader.dll" into SolidWorks failed
    sw2pv Error:13031: WWGM worker not available, cannot access Windchill dataset
    sw2pv Error:58011: Failed to create dvffile[2010-03-03 11:11:39] sw2pv MONITOR:dvcon: dvconChildWrite 33 [$ERROR$ Failed to create dvffile
OR
  • Failed to find WWGM DLL "D:/ptc/wgm/x86e_win64/obj/swadapter_loader.dll" - please check WWGM configuration
    Failed to create dvffile
  • The SolidWorks worker published correctly and created all requested files however the WVS Job Monitor shows as failed and throws the following error in the Worker_#.log:
WWGM ERROR: Sync failed, unable to get SolidWorks UWGM COM Helper.
Failed to create dvffile
Part Processing Returned: $ERROR$ Failed to create dvffile
  • XXX.SLDDRW can't be published with the error message below. I usually solved such issues by resubmitting or creating a new representation, but it doesn't work for it
    • Sync failed, unable to get SolidWorks UWGM COM Helper
  • CAD Worker has been set for generating a preview from Inventor data during check-in, but it failed with an error
  • Failed to publish CATIA V5 jobs with error below after updating to WWGM 13.0.2.1:
    ERROR: Failed to find WWGM DLL "D:/PTC/wgm/x86e_win64/obj/catia5adapter_loader.dll" - please check WWGM configuration
This is a printer-friendly version of Article 33759 and may be out of date. For the latest version click CS33759