Article - CS337577
Can't install 11.0 M030 CPS17 on Windows 2016 64bit system.
Modified: 05-Feb-2021
Applies To
- Windchill ProjectLink 11.0 to M030-CPS17
Description
- Can't install 11.0 M030 CPS17 on Windows 2016 64bit system.
- The PSI will throw error messgage when installing Windchill Multi-Language Pack.
- The UI error is as below:
- Flexeraax2$aaa: Windows DLL failed to load
at Flexeraax2.af(Unknown Source)
at Flexeraax2.aa(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
at com.zerog.ia.installer.Main.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source) 
- Flexeraax2$aaa: Windows DLL failed to load
- The PSI log's error message is as below:INFO 2021-01-07 15:52:08 - ###################################################
INFO 2021-01-07 15:52:08 - Running wlp Installer
INFO 2021-01-07 15:52:08 - ###################################################
DEBUG 2021-01-07 15:52:08 - calling executeInstaller(D:\Windchill11.0_M030\MED-60423-CD-110_F000_PTC Windchill 11.0 Multi-Language Pack)
DEBUG 2021-01-07 15:52:08 - Processing subinstaller assembly (wlp): timer.start
INFO 2021-01-07 15:52:08 - Running: C:\Windows\system32\cscript.exe //E:vbscript D:\Windchill11.0_M030\MED-60423-CD-110_F000_PTC Windchill 11.0 Multi-Language Pack\setup.vbs WAIT LAX_VM C:\Users\PLMQASADMIN\AppData\Local\Temp\2\I1610001048\Windows\resource\jre\bin\java.exe -f D:\ptc\Windchill_11.0\PSI\installer\PSITempProps\wlp-installer.properties -DMULTI_PROGRAM_EXEC=1
INFO 2021-01-07 15:59:41 - Completed: C:\Windows\system32\cscript.exe //E:vbscript D:\Windchill11.0_M030\MED-60423-CD-110_F000_PTC Windchill 11.0 Multi-Language Pack\setup.vbs WAIT LAX_VM C:\Users\PLMQASADMIN\AppData\Local\Temp\2\I1610001048\Windows\resource\jre\bin\java.exe -f D:\ptc\Windchill_11.0\PSI\installer\PSITempProps\wlp-installer.properties -DMULTI_PROGRAM_EXEC=1
INFO 2021-01-07 15:59:41 - return code = 3004
DEBUG 2021-01-07 15:59:41 - Installation is Aborting. The installation cannot continue.
FATAL 2021-01-07 16:02:53 - Aborting installation.
FATAL 2021-01-07 16:02:53 - Installation is Aborting. The installation cannot continue.
FATAL 2021-01-07 16:02:53 - wlp installer appears to have failed to start. Its PTC and/or XML log is missing
FATAL 2021-01-07 16:02:53 - aborting: original exit_code = 2
FATAL 2021-01-07 16:02:53 - aborting: normalized exit_code = 2
DEBUG 2021-01-07 16:02:53 - SHUTDOWN REQUESTED
DEBUG 2021-01-07 16:02:53 - (X) commiting registry
DEBUG 2021-01-07 16:02:54 - (X) shutting down service manager
DEBUG 2021-01-07 16:02:55 - (X) cleaning up temporary directories
DEBUG 2021-01-07 16:02:56 - Exiting with exit code: 2
DEBUG 2021-01-07 16:02:56 - java.lang.NullPointerException
DEBUG 2021-01-07 16:02:57 - cleanUp()
DEBUG 2021-01-07 16:02:57 - calling cleanUpWin32()
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