Article - CS335410
C:\windows\SYSTEM32\ntdll.dll causes crash in PTC Arbortext Editor
Modified: 26-Nov-2024
Applies To
- PTC Arbortext Editor 7.1 to 8.2
Description
- Editor initiates formatting of the open XML file and then hangs
- If Editor is closed/opened, the file cannot be opened in read/write mode, but only in read mode
- Arbortext crashes and no longer responds when converting the XML file to PDF
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App Name : editor.exe, version #.#.##.### ׀ Error Date : 13.11.2020 16:31:25 ׀ Exception : 0xc000041d ׀ Fault App Path : C:\Program Files\PTC\Arbortext Editor\bin\x64\editor.exe ׀ Fault Module Path : C:\windows\SYSTEM32\ntdll.dll ׀ Module Name : ntdll.dll, version : 10.0.17134.1425
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- Arbortext Editor crashes all of the sudden for multiple users
- There are no errors recorded and it crashes all of the sudden while working
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<EventData> <Data Name="AppName">editor.exe</Data> <Data Name="AppVersion">#.#.#.#</Data> <Data Name="AppTimeStamp">645345fa</Data> <Data Name="ModuleName">ntdll.dll</Data> <Data Name="ModuleVersion">10.0.22621.4391</Data> <Data Name="ModuleTimeStamp">7b2ab261</Data> <Data Name="ExceptionCode">c0000374</Data> <Data Name="FaultingOffset">000000000010caf9</Data> <Data Name="ProcessId">0x5680</Data> <Data Name="ProcessCreationTime">0x1db3f43719fe401</Data> <Data Name="AppPath">C:\Program Files\PTC\Arbortext Editor\bin\x64\editor.exe</Data> <Data Name="ModulePath">C:\Windows\SYSTEM32\ntdll.dll</Data> <Data Name="IntegratorReportId">46c0af08-6c49-4c7e-9031-2006be3a7d3b</Data> <Data Name="PackageFullName"> </Data> <Data Name="PackageRelativeAppId"> </Data> </EventData>
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