Article - CS334961
Twilio service on ThingWorx fails to send SMS message with error "The From phone number xxx is not a valid, SMS-capable inbound phone number or short code for your account"
Modified: 07-Dec-2020
Applies To
- ThingWorx Platform 8.4 to 9.1
Description
- Following error displayed when running service to send SMS with Twilio template:
Unable to Invoke Service SendSMSMessage on Alert : Error making outgoing SMS: 400 <?xml version='1.0' encoding='UTF-8'?><TwilioResponse><RestException><Code>21606</Code><Message>The From phone number +528182529696 is not a valid, SMS-capable inbound phone number or short code for your account.</Message><MoreInfo>https://www.twilio.com/docs/errors/21606</MoreInfo><Status>400</Status></RestException></TwilioResponse>
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