Article - CS331882

Restarting Workflow Subsystem in ThingWorx is giving error 'Unable to execute service Restart on WorkflowSubsystem : com.rabbitmq.client.AuthenticationFailureException: ACCESS_REFUSED'

Modified: 12-Oct-2020   


Applies To

  • ThingWorx Platform 8.5

Description

  • Restarting Workflow Subsystem in ThingWorx is giving error:
Unable to execute service Restart on WorkflowSubsystem : com.rabbitmq.client.AuthenticationFailureException: ACCESS_REFUSED - Login was refused using authentication mechanism PLAIN. For details see the broker logfile
  • Error in RabbitMQ log:
AMQP connection <0.377.0> (running), channel 0 - error:
{amqp_error,connection_forced,
"broker forced connection closure with reason 'shutdown'",none}
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