Article - CS330705
ThingWorx fails to start up with error "Current license is past expiration date. Shutting down the platform!"
Modified: 17-Jun-2025
Applies To
- ThingWorx Platform 8.0 to 10.0
- Windchill Navigate (formerly ThingWorx Navigate) 8.5.0 to 9.5
- Apache Tomcat
Description
- ThingWorx server which was working fine before is not starting now
- ThingWorx down and Tomcat service not starting
- ThingWorx only runs for a minute before shutting down
- ThingWorx stopped working and is giving 502-Bad Gateway error
- Following errors observed in /ThingworxStorage/logs/ApplicationLog.log:
[L: INFO] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Found previously loaded features in trusted storage [L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to read trial license file. Attempting to load as Paid license [L: ERROR] [O: c.t.s.s.l.PaidLicenseManager] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Current license is past expiration date. Shutting down the platform! [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ==================================================================== [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Current license is past expiration date. Shutting down the platform! [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ==================================================================== [L: WARN] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Shutting down the Platform.
- License is not expired but getting error when restarting ThingWorx
- Installed new license file but ThingWorx still fails to start
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