Article - CS329973
How to get assistance for instances running on portal.ptc.io
Modified: 21-Apr-2026
Applies To
- ThingWorx Analytics 8.5 to 10.2
- ThingWorx Platform 8.5 to 10.2
- Cloud Portal
Description
- How to get help for Cloud Portal environments
- Attempting to access https://xxxx.portal.ptc.io/Thingworx results in error message
Thingworx Is Not Running - How to deal with VM issues on portal.ptc.io
- How to enable a specific port on Cloud Portal environment
- Unable to start the environment
- Reverts to a Stopped state after starting it
- Unable to connect to Cloud Portal VM via RDP
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