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Article - CS329031

Inventor data fail to publish randomly with error message 'WWGM ERROR: Sync failed, unable to get Inventor UWGM COM Helper '

Modified: 19-Jun-2023   


Applies To

  • Windchill PDMLink 11.0 M030-CPS06 to 11.1 M020-CPS16
  • Windchill PDMLink 11.2.0.0 to 11.2.1.6
  • Windchill PDMLink 12.0.0.0 to 12.0.0.4
  • Creo View Adapters 6.1 to 7.1
  • Windchill Visualization Services (WVS)
  • Windchill Workgroup Manager 
  • Autodesk Inventor

Description

  • Inventor data fail to publish randomly with error message 'WWGM ERROR: Sync failed, unable to get Inventor UWGM COM Helper '
  • High rate publication failure when publishing Inventor data
  • Reported errors :
In the WVS Job Monitor :

date/time Downloading file using WWGM
date/time WWGM ERROR: Sync failed, unable to get Inventor UWGM COM Helper.
date/time :Failed allocate dvfFile.
date/time :Part Processing Returned: $ERROR$ Failed allocate dvfFile.

In the worker_x.log file :

date/time inventor2pv MONITOR:dvcon: dvconChildWrite 40 [$TIME$ 3600 Downloading file using WWGM
date/time Downloading file using WWGM : date/time inventor2pv Error:13032: WWGM worker failed to sync file "XXXXXXXX_XXX.iam"
date/time inventor2pv MONITOR:dvcon: dvconChildWrite 71 [$MSG$ WWGM ERROR: Sync failed, unable to get Inventor UWGM COM Helper.
WWGM ERROR: Sync failed, unable to get Inventor UWGM COM Helper.

In the inv_date/time_debug.log file :

date/time [Thread:5044]: getCOMHelper: GetActiveObject HRESULT 0x800401e3
date/time [Thread:5044]: Worker_sync_model logString: Sync failed, unable to get Inventor UWGM COM Helper.
  • Inventor worker fails to publish files with the following error in the worker log:
date/time Downloading file using WWGM : date/time
Inventor2pv Error: 13032: WWGM worker failed to sync file “xxxx.ipt”
WWGM ERROR: Sync failed, unable to get Inventor UWGM COM Helper
date/time Inventor2pv Error:70003: Failed to allocate dvfFile
  • xxx.SLDDRW can't be published with the error message: Sync failed, unable to get SolidWorks UWGM COM Helper I usually solved such issues by resubmitting or creating a new representation, but it doesn't work for it
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