Article - CS328647
Axeda Agent: Unable to establish a remote session using SSH terminal in Axeda or ThingWorx Platform
Modified: 03-Sep-2021
Applies To
- Axeda - Platform 6.9.1
- ThingWorx Platform 8.5 to 9.5
Description
- Axeda Connector Agent shows the following using SSH terminal:
- Unable to establish a remote session
- Remote session connects with no error and screen stays blank
- Cannot connect to a single Axeda Agent from ThingWorx Platform or Axeda
- Connections via tw-ra-client are made but user cannot connect to Axeda Agent
- Unable to connect to some Axeda Agents from ThingWorx Platform
- Is an SSH Server required on the Axeda Agent to form a remote session?
- Users are unable to complete a remote connection with an Asset
- tw-ra-client creates the session but when the user attempts to connect with client the connection is closed
- When connecting to an Axeda Agent from ThingWorx Platform the connection fails with the following error:
- Error occurred. Session ended. (Error connecting to socket)
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