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Sometime user receives Error "Unable to process tag: GetModelTag" in Windchill PDMLink 9.1.

Modified: 30-May-2017   


Applies To

  • Windchill PDMLink 9.1 M010 to M020
Windchill PDMLink 9.1

Description

  • User receives sometime Windchill Error "Unable to process tag: GetModelTag". This can occur when displaying the Home page, a folder or launch a search. Sometimes refreshing page helps to solve the issue
  • MethodServer may also show high CPU usage
    at com.ptc.core.meta.common.impl.TypeIdentifierKeyedTreeMap.getNextKey(TypeIdentifierKeyedTreeMap.java:104)
    at com.ptc.core.logic.common.LogicPack.findElement(LogicPack.java:191)
    at com.ptc.core.logic.common.LogicPack.getConfigElement(LogicPack.java:174)
    ...
    at com.ptc.core.command.common.CommandDelegateForwarder.execute(CommandDelegateForwarder.java:270)
    at com.ptc.core.command.common.bean.AbstractServerCommand.execute(AbstractServerCommand.java:293)
    at com.ptc.core.command.server.delegate.entity.PrepareEntityCommandDelegate.doExecution(PrepareEntityCommandDelegate.java:147)
  • System may also experience error below
java.lang.StackOverflowError
    at java.util.HashMap.getEntry(HashMap.java:344)
    at java.util.HashMap.containsKey(HashMap.java:335)
    ...
    at com.ptc.core.meta.common.impl.TypeIdentifierKeyedTreeMap.get(TypeIdentifierKeyedTreeMap.java:57)
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