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Article - CS326556

Unable to start connection server on a active active cluster in ThingWorx 9.0

Modified: 02-Sep-2020   


Applies To

  • ThingWorx Platform 9.0 F000

Description

  • Following error is seen in cxserver.log upon execution of <ConnectionServer>/bin/connectionserver script
ERROR c.t.f.i.AbstractManyPlatformWebSocketFabric - Failure while connecting to platform: endpoint=ws://XXXX:8080/Thingworx/WS
java.util.concurrent.CompletionException: java.util.concurrent.TimeoutException: Timed out
    at java.util.concurrent.CompletableFuture.encodeThrowable(CompletableFuture.java:292)
    at java.util.concurrent.CompletableFuture.completeThrowable(CompletableFuture.java:308)
    at java.util.concurrent.CompletableFuture.uniWhenComplete(CompletableFuture.java:783)
    at java.util.concurrent.CompletableFuture$UniWhenComplete.tryFire(CompletableFuture.java:750)
    at java.util.concurrent.CompletableFuture.postComplete(CompletableFuture.java:488)
    at java.util.concurrent.CompletableFuture.completeExceptionally(CompletableFuture.java:1990)
    at com.thingworx.sdk.impl.concurrent.CompletableFutureDeadlineAdapter.notifyOfTimeout(CompletableFutureDeadlineAdapter.java:32)
    at com.thingworx.sdk.impl.concurrent.DeadlineManager.notifyOfTimeout(DeadlineManager.java:133)
    at com.thingworx.sdk.impl.concurrent.DeadlineManager.processDeadlines(DeadlineManager.java:79)
    at com.thingworx.sdk.impl.concurrent.DeadlineManager.run(DeadlineManager.java:48)
    at java.lang.Thread.run(Thread.java:748)
Caused by: java.util.concurrent.TimeoutException: Timed out
    ... 5 common frames omitted
 
  • Connection server does not locate ThingWorx platform on a active active cluster installation
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