Article - CS325527
ThingWorx IntegrationRuntime fails to connect to ThingWorx with "Error loading config"
Modified: 27-Nov-2025
Applies To
- Windchill Navigate (formerly ThingWorx Navigate) 1.8.0 to 9.7
Description
- ThingWorx IntegrationRuntime fails to connect to ThingWorx with
Error loading config - Error in IntegrationRuntime.log
[vert.x-eventloop-thread-0] INFO c.t.i.IntegrationRuntimeConfiguration - Reading from config file C:\ptc\ThingWorxNavigate\ThingWorxNavigate-8.5.3\integration-runtime\integrationRuntime-settings.json.encrypted
[vert.x-eventloop-thread-0] INFO c.t.i.IntegrationRuntimeConfiguration - Attempting to read secret.management.config.file property file:"C:\ptc\ThingWorxNavigate\ThingWorxNavigate-8.5.3\ThingworxPlatform\/twx-sec-cli.conf" for encryption configuration file.
[vert.x-eventloop-thread-0] INFO c.t.s.SecurityManagerBootstrapper - initializing KeyStore provider
[vert.x-eventloop-thread-0] WARN c.t.i.IntegrationRuntimeConfiguration - Error loading config, possible cause: This error was probably caused by a misconfiguration with the encrypted config.
org.json.JSONException: Illegal escape. at 436 [character 16 line 18]
at org.json.JSONTokener.syntaxError(JSONTokener.java:505)
at org.json.JSONTokener.nextString(JSONTokener.java:353)
at org.json.JSONTokener.nextValue(JSONTokener.java:428)
at org.json.JSONObject.<init>(JSONObject.java:245)
at org.json.JSONTokener.nextValue(JSONTokener.java:431)
at org.json.JSONObject.<init>(JSONObject.java:245)
at org.json.JSONTokener.nextValue(JSONTokener.java:431)
at org.json.JSONObject.<init>(JSONObject.java:245)
at org.json.JSONObject.<init>(JSONObject.java:399)
at com.twx.integration.IntegrationRuntimeConfiguration.readEncryptedConfiguration(IntegrationRuntimeConfiguration.java:214)
at com.twx.integration.IntegrationRuntimeConfiguration.getInstance(IntegrationRuntimeConfiguration.java:145)
at com.twx.integration.route.IntegrationEngine.<init>(IntegrationEngine.java:53)
at com.twx.integration.Entrypoint.start(Entrypoint.java:37)
at io.vertx.core.AbstractVerticle.start(AbstractVerticle.java:106)
at io.vertx.core.Verticle.start(Verticle.java:66)
at io.vertx.core.impl.DeploymentManager.lambda$doDeploy$8(DeploymentManager.java:556)
at io.vertx.core.impl.ContextImpl.executeTask(ContextImpl.java:369)
at io.vertx.core.impl.EventLoopContext.lambda$executeAsync$0(EventLoopContext.java:38)
at io.netty.util.concurrent.AbstractEventExecutor.safeExecute(AbstractEventExecutor.java:163)
at io.netty.util.concurrent.SingleThreadEventExecutor.runAllTasks(SingleThreadEventExecutor.java:510)
at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:518)
at io.netty.util.concurrent.SingleThreadEventExecutor$6.run(SingleThreadEventExecutor.java:1044)
at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74)
at io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30)
at java.lang.Thread.run(Unknown Source)
This is a printer-friendly version of Article 325527 and may be out of date. For the latest version click CS325527