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Article - CS325466

ThingWorx Composer reports error 403 after session timeout in ThingWorx Navigate

Modified: 01-Aug-2024   


Applies To

  • Windchill Navigate (formerly ThingWorx Navigate) 1.5.0 to 9.4
  • ThingWorx Platform 9.4 to 9.6

Description

  • Clicking anywhere of ThingWorx Composer page reports error 403 with a ThingWorx Navigate instance
  • Thingworx Navigate is configured with Windchill Authentication
  • Browser reports following error after session timeout 
    • <!doctype html><html lang="en"><head><title>HTTP Status 403 – Forbidden</
title><style type="text/css">h1 {font-family:Tahoma,Arial,sans-
serif;color:white;background-color:#525D76;font-size:22px;} h2 {font-
family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-
size:16px;} h3 {font-family:Tahoma,Arial,sans-serif;color:white;background-
color:#525D76;font-size:14px;} body {font-family:Tahoma,Arial,sans-
serif;color:black;background-color:white;} b {font-family:Tahoma,Arial,sans-
serif;color:white;background-color:#525D76;} p {font-family:Tahoma,Arial,sans-
serif;background:white;color:black;font-size:12px;} a {color:black;} a.name 
{color:black;} .line {height:1px;background-color:#525D76;border:none;}</style></
head><body><h1>HTTP Status 403 – Forbidden</h1></body></html>
    • image.png
  • Steps to Reproduce
    1. Go To UserManagementSubsystem in ThingWorx Composer
    2. Set Configuration > Idle Session Timeout (min) as 2 minutes and save the changes
      • Default as 30 minutes
    3. Restart ThingWorx instance
    4. Login to ThingWorx Composer and wait for session timeout(about 2 minutes)
    5. Perform any action on Composer then browser throws 403 forbidden error
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