Article - CS325282
"Web License property is missing for:InService_viewer and 7.1" in Arbortext Content Delivery 7.1.3
Modified: 20-May-2020
Applies To
- PTC Arbortext Content Delivery (formerly Servigistics InService) 7.1.3.0
Description
- JBoss does not start after installation
- Error in server.log
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2020-05-19 07:57:24,307 ERROR [io.undertow.request] (default task-1) UT005023: Exception handling request to /InService/servlet/servicecenter/rest/license/status: javax.servlet.ServletException: com.enigma.framework.license.LicenseException: Either license server is down or Web License property is missing for:InService_viewer and 7.1 at com.ptc.service.delivery.requestcontext.servletfilter.SCRequestContextInitializationFilter.doFilter(SCRequestContextInitializationFilter.java:95)
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- Error in enigma.log
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[2020-05-19 07:57:17,736] [ERROR,UserEntryManager;;526_default task-1;;] accesscontrol error message: Exception: com.enigma.framework.license.LicenseException: License is expired. Contact administrator
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