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Article - CS322787

When working with the Windchill Workgroup Manager 11.1 M020 CPS10 to CPS12 some users get a Windows Bluescreen crash

Modified: 17-Mar-2022   


Applies To

  • Windchill PDMLink 11.1 M020-CPS10 to M020-CPS13
  • Windchill Workgroup Manager
  • PTC Windchill File System
  • Windows 10 1809
  • McAfee Antivirus
  • Siemens Unigraphics
  • SolidWorks

Description

  • When working with the Windchill Workgroup Manager, Siemens NX or SolidWorks, some users get a Windows Bluescreen crash
image.png
  • WINDBG analysis of the Windows crash dump reports the following detail:
 
Bug Check 0x50 (0x00000050) PAGE_FAULT_IN_NONPAGED_AREA (50)
PROCESS_NAME:  ugraf.exe
SYMBOL_NAME:  PtcVFsd+35d9
MODULE_NAME: PtcVFsd
IMAGE_NAME:  PtcVFsd.sys
FAILURE_BUCKET_ID:  AV_INVALID_PtcVFsd!unknown_function

Bug Check 0x50 (0x00000050) PAGE_FAULT_IN_NONPAGED_AREA (50)
PROCESS_NAME:  SLDWORKS.exe
SYMBOL_NAME:  PtcVFsd+35d9
MODULE_NAME: PtcVFsd
IMAGE_NAME:  PtcVFsd.sys
FAILURE_BUCKET_ID:  AV_INVALID_PtcVFsd!unknown_function
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