Article - CS322527
A file created with a different Creo Parametric version cannot be opened because of the error “<file name> cannot be retrieved” in Creo Parametric
Modified: 01-Apr-2026
Applies To
- Creo Parametric 2.0 to 12.4
- Windchill PDMLink 10.1 to 13.0
- Creo+
Description
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A file created with a different Creo Parametric version cannot be opened because of the error “<file name> cannot be retrieved”
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A file from an external source, created with a different Creo Parametric version, cannot be opened due to the error message “<file name> cannot be retrieved”
- Unable to open file of some models, returns: '<file_name>' cannot be retrieved.
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