Article - CS319431
My Kepware Portal Login and Account Issues
Modified: 19-Sep-2025
Applies To
- Kepware Server (formerly KEPServerEX) 5.20.396.0 N/A to 6.18
- ThingWorx Kepware Server (legacy) 8.0 N/A to 6.18
- LinkMaster 2.40.132.0 to 3.0.94.0
- RedundancyMaster 1.10.54.0 to 2.0.99.0
- Electronic Services
- Customer Service
Description
- Sign in fails on My Kepware Portal
- I did not receive password reset email from My Kepware
- Cannot use My Kepware portal due to errors regarding "US Export Compliance"
- Can I merge two My Kepware accounts?
- While trying to change password, the link in My Kepware Sign In page is not working
- Issue with My Kepware Registration
- Could not get a confirmation email or user credentials page
- Receiving error 'We have made changes to My Kepware and need to verify that this is you. We will send you an email with a verification link" while logging on to the My Kepware portal
- Did not receive a verification email from the My Kepware portal after registering for the account
- Partner user is unable to login the My Kepware portal
- User need to sign into Kepware account in order to activate the license but when trying to sign in or reset the password, user keep getting an error message
- User receives the message "We've made changes to My Kepware. Please log in again"
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