Article - CS318787

PTC Solution Installer(PSI) stuck when installing OCU in Windchill PDMLink

Modified: 01-Aug-2022   


Applies To

  • Windchill PDMLink 10.1 to 12.1

Description

  • PTC Solution Installer(PSI) stuck when installing OCU in Windchill PDMLink
  • Windchill PTC Solution Installer(PSI) stuck at 19% when installing OCU
  • PSI stuck at 21%
  • PTCSOLNINSTALLER_PtcInstall.log stops at following line:
Running:  C:\Windows\system32\cscript.exe //E:vbscript <MED-60419-CD-112_11-2-1-0>\OCU\setup.vbs WAIT LAX_VM <jdk1.8.0_221>\jre\bin\java.exe -f <Windchill_11.2>\PSI\installer\PSITempProps\ocu-installer.properties -DMULTI_PROGRAM_EXEC=1
  • OCU_PtcInstall.log stops at following line:
----- End: com.ptc.windchill.install.rules.OnWindowsRule @ 665448485 ----
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