Article - CS317250
Windchill Workgroup Manager installation fails to complete and as a result is unable to uninstall it
Modified: 22-May-2023
Applies To
- Windchill PDMLink 11.1 to 11.2
- Windchill Workgroup Manager
Description
- On certain conditions, Windchill Workgroup Manager installation is incomplete and unable to uninstall it as a result.
- Condition 1:
- Workgroup Manager installer is not located on local disk, it is stored in another machines on network
- Use the installation command as network drive (e.g. Z:\wwgm\setup.exe) or UNC path (\\ANOTHER_MACHINE\wwgm\setup.exe)
- The null folder C:\ptc already exists at that time
- Specify the location of Workgroup Manager as C:\ptc instead of C:\ptc (The path does not contain the string "\")
- Condition 2:
- The installation of Workgroup Manager is completed on a driver which does not exist on the client machine by a customized batch.
- At first glance, the installation appears to have completed successfully. However, the shortcut icon is a different image than usual.
- And attempting to uninstall from the control panel, the following warning is display and unable to do it.
- You do not have sufficient access to uninstall PTC Windchill Workgroup Manager 11.1 [M###-CPS##]. Please contact your system administrator.
- Condition 1:
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