Article - CS316589
Office publishing fails with error "ALC-PDG-010-012-PDFMaker reported an error while printing the document." on AEM Admin UI
Modified: 25-Mar-2026
Applies To
- Windchill PDMLink 10.2 to 13.0
- Adobe Experience Manager AEM 6.5.X
Description
- Excel publishing of all files fails from AEM Admin UI with error
Error message from the primary converter:
ALC-PDG-010-012-PDFMaker reported an error while printing the document.
- Word publishing of all files fails from AEM Admin UI with error
Error message from the primary converter:
ALC-PDG-010-012-PDFMaker reported an error while printing the document.
- Office jobs fail with error Failed to publish document file $(worker.remotepath)/w2i1j8/abc.docx" to "$(worker.remotepath)/w2i1j8/abc_docx.pdf in worker log and error ALC-PDG-010-012-PDFMaker reported an error while printing the document in AEM Admin UI.
- Fail while publishing Document through AEM due to error
Error code 10012
Error message from the primary converter:
Error message from the primary converter:
AL-PDG-010-012-PDFMaker reported an error while printing the document.
This is a printer-friendly version of Article 316589 and may be out of date. For the latest version click CS316589