Article - CS314915
How to Identify License ID lost during License Transfer in PTC Kepware Products
Modified: 20-Jan-2025
Applies To
- ThingWorx Kepware Server (legacy) 8.0 to 6.17
- Kepware Server (formerly KEPServerEX) 6.0.2107.0 to 6.17
Description
- License Activation ID banked to My Kepware portal is lost
- Attempt to upload transfer_request.txt file failed
- Forgot to copy Activation ID before transferring license
- How to recover Activation ID after transferring license offline
- Activation ID lost during online transfer
- Is the Activation/License ID available within the transfer_request.txt text file?
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