Article - CS314832
Installation fails with "Windchill Loader fail" in Inservice 6.4 CPS08
Modified: 10-Oct-2019
Applies To
- PTC Arbortext Content Delivery (formerly Servigistics InService) 6.4 F000-CPS08
Description
- Installation fails with "Windchill Loader fail"
- SCI_PtcInstall.log:
DEBUG 2019-10-10 17:41:11 - --- Start: com.ptc.windchill.install.sci.git.WindchillLoaderManager @ 912401416 ----- DEBUG 2019-10-10 17:41:11 - Product install dir is /opt/ptc/InService/SCI. DEBUG 2019-10-10 17:41:11 - Fixing up variable arrays... DEBUG 2019-10-10 17:41:11 - Done fixing up variable arrays. DEBUG 2019-10-10 17:41:11 - CHOSEN_INSTALL_SET=Advanced DEBUG 2019-10-10 17:41:11 - CHOSEN_INSTALL_FEATURE_LIST=Application DEBUG 2019-10-10 17:41:11 - Data Load (WindchillLoaderManager): timer.start INFO 2019-10-10 17:41:11 - Executing pre-data load actions. INFO 2019-10-10 17:41:11 - Found data to load INFO 2019-10-10 17:41:11 - Running loader command: /opt/ptc/InService/InS_SW/SW/Applications/Windchill.ear/bin/windchill --java=/opt/ptc/InService/InS_SW/SW/System/Java/bin/java --javaargs=-Dwt.load.installer.serverManagerTimeout=300 wt.load.WindchillLoader -All -Unattended -AbortOnError -Locale=en -User=siteadmin -Password=<redacted> INFO 2019-10-10 17:41:12 - joining with std out thread INFO 2019-10-10 17:41:12 - std out join complete. INFO 2019-10-10 17:41:12 - joining with std error thread INFO 2019-10-10 17:41:12 - std err join complete. FATAL 2019-10-10 17:41:12 - Windchill loader exited with error status = 1 FATAL 2019-10-10 17:41:12 - Aborting installation. FATAL 2019-10-10 17:41:12 - Installation is Aborting. The installation cannot continue. FATAL 2019-10-10 17:41:12 - Windchill Loader failed. FATAL 2019-10-10 17:41:12 - aborting: original exit_code = 2 FATAL 2019-10-10 17:41:12 - aborting: normalized exit_code = 2
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