Article - CS314677
PSI fails during installation with error "Sha1 command failed" in Windchill PDMLink
Modified: 29-Aug-2025
Applies To
- Windchill Bulk Migrator 11.1
- Windchill PDMLink 11.2 to 12.1
- Windchill Bulk Migrator
Description
- PSI fails during installation with error "Sha1 command failed"
- PSI installation process encounters failure at 70% completion
- Error in PTCSOLNINSTALLER_PtcInstall.log file:
Sha1 Report Generator: timer.start - Running sha1 command: C:\ptc\Windchill_11.1\Windchill\bin\windchill.exe --java=C:\ptc\Windchill_11.1\Java\bin\java.exe --javaargs=-Dwt.load.installer.serverManagerTimeout=300 com.ptc.wa.sha1utility.caller.SHA1GeneratorCaller C:\ptc\Windchill_11.1\Windchill C:\ptc\Windchill_11.1\Windchill\utilities\SHA1BaseReports 11.1M020 true false - joining with std out thread - std out join complete. - joining with std error thread - std err join complete. - Sha1 Command exited with error status = 1 - Installation is Aborting. The installation cannot continue. - Aborting installation. - Installation is Aborting. The installation cannot continue. - Sha1 Command failed
- Error in file (for Known Cause 02) :
************ Starting to log at DAY MON DD HH:MM:SS TMZ YYYY************ Error occurred during initialization of VM Could not reserve enough space for object heap ************ Ending log at DAY MON DD HH:MM:SS TMZ YYYY************ From C:\ptc\Windchill_11.2\Windchill\installer\logs\YYYYMMDDXXXXXXXXX_SHA1GneratorManager.log
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