Article - CS313918
Finding the license for PTC Kepware Products
Modified: 08-Jan-2026
Applies To
- ThingWorx Kepware Server (legacy) 8.0 to 6.18
- Kepware Server (formerly KEPServerEX) 5.20.396.0 to 7.0
Description
- How to locate license information for KEPServerEX / ThingWorx Kepware Server (TKS)
- KEPServerEX license purchased with other PTC entitlements but license information was not received for KEPServerEX
- Unable to find transferred license
- Purchased another license but never received license information
- How to locate Activation ID within KEPServerEX License Utility V5 and V6
- KEPServerEX / ThingWorx Kepware Server (TKS) product names are used interchangeably throughout this article
- How can I get the activation ID of ThingWorx Kepware Server?
- The server restored from a backup but now the KEPServerEX license is missing
- User PC failed, User need to move a KepserverEX license that was purchased in August of 2021 to the new PC installed and They only have the quote number Q-******
- I need my license key # my reference #12345abc
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