Article - CS313498

"Acquisition Attempt Failed!!!" error is seen in the ApplicationLog.log file of ThingWorx Platform

Modified: 30-Apr-2025   


Applies To

  • ThingWorx Platform 8.0 to 9.6
  • Microsoft SQL Server
  • PostgreSQL

Description

  • ThingWorx server fails to start with error Acquisition Attempt Failed!!!  
  • Tomcat is stopping automatically
  • ThingWorx UI is not working
  • Apache service is automatically going down
  • Error logged in the  <ThingworxStorage>logs\ApplicationLog.log:
  • Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (3). Last acquisition attempt exception
  • [L: ERROR] [O: c.t.p.p.PostgresModelExceptionTranslator] [I: ] [U: ] [S: ] [P: ] [T: ForkJoinPool-11-worker-9] Connections could not be acquired from the underlying database!
  • [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: ] [S: ] [P: ] [T: C3P0PooledConnectionPoolManager[identityToken->2vn8taao8busogbkxse3|6628d62d]-HelperThread-#0] com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@40583817 -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (30). Last acquisition attempt exception: 
    [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: ] [S: ] [P: ] [T: C3P0PooledConnectionPoolManager[identityToken->2vn8taao8busogbkxse3|6628d62d]-HelperThread-#0] Having failed to acquire a resource, com.mchange.v2.resourcepool.BasicResourcePool@1a586eec is interrupting all Threads waiting on a resource to check out. Will try again in response to new client requests.
  • The following may be logged in the <Apache Tomcat>\logs\catalina.log:
  • SEVERE [localhost-startStop-2] org.apache.catalina.startup.ContextConfig.beforeStart Exception fixing docBase for context [/Thingworx]
  • SEVERE [localhost-startStop-2] org.apache.catalina.core.ContainerBase.addChildInternal ContainerBase.addChild: start: org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Catalina].StandardHost[localhost].StandardContext[/Thingworx]]
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