Article - CS313233

Getting ", Status: "", message: """ error when saving or deleting Entities via the Composer in ThingWorx on Chrome

Modified: 30-Oct-2020   


Applies To

  • ThingWorx Platform 8.4 to 8.5
  • Google Chrome

Description

  • Cannot save or create any Entity type with any User on ThingWorx Platform in Google Chrome but Firefox and Internet Explorer/Edge work as expected
  • Using F12/Browser Development Tools shows a 403 error when attempting to save an Entity
  • After configuring Cross-Origin Resource Sharing (CORS) in <Tomcat Home>\conf\web.xml users are now unable to save or create Entities in ThingWorx
  • Seeing following error message appear after pressing Save or Delete on an Entity in ThingWorx
    • , Status: "", message: ""
  • Tomcat logfile <Tomcat Home>\logs\localhost_access.log shows following entries for each Entity edit/create/delete attempt:
    • PUT /Thingworx/Things/TEST.SLB.IOT.ScanDataReplicator?reason= HTTP/1.0" 403 -
    • DELETE /Thingworx/Things/<thing_name>?Accept=application%2Fjson&Content-Type=application%2Fjson HTTP/1.1" 403 -
  • Unable to delete entities after ThingWorx upgrade
This is a PDF version of Article CS313233 and may be out of date. For the latest version click https://www.ptc.com/en/support/article/CS313233