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Article - CS312397

Entries pending in EMailQueue due to error "Relay access denied" in Windchill PDMLink

Modified: 25-Nov-2024   


Applies To

  • Windchill PDMLink 11.0 M020 to 12.1

Description

  • Entries pending in EMailQueue
    • Many entries are in Ready Status
  • EMailQueue is blocked and slow
  • Email notifications are not received by end users
  • EMailQueue is slow， but queue entries are not failed
  • With logger and verbose in CS107976, can witness logs below
[EMailQueue.SchedulingThread] wt.system.out Administrator - DEBUG SMTP: MessagingException while sending, THROW: 
[EMailQueue.SchedulingThread] wt.system.out Administrator - javax.mail.SendFailedException: Invalid Addresses;
[EMailQueue.SchedulingThread] wt.system.out Administrator -   nested exception is:
[EMailQueue.SchedulingThread] wt.system.out Administrator -     com.sun.mail.smtp.SMTPAddressFailedException: 454 4.7.1 <XXXXXX>: Relay access denied
[EMailQueue.SchedulingThread] wt.system.out Administrator - 
[EMailQueue.SchedulingThread] wt.system.out Administrator -     at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:2064)
[EMailQueue.SchedulingThread] wt.system.out Administrator -     at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1286)
[EMailQueue.SchedulingThread] wt.system.out Administrator -     at com.infoengine.webject.msg.SendMail.invoke(SendMail.java:473)
[EMailQueue.SchedulingThread] wt.system.out Administrator -     at com.infoengine.procunit.webject.WebjectProcessor.invokeWebject(WebjectProcessor.java:624)
[EMailQueue.SchedulingThread] wt.system.out Administrator -     at com.infoengine.procunit.webject.WebjectProcessor.processTask(WebjectProcessor.java:210)
[EMailQueue.SchedulingThread] wt.system.out Administrator -     at com.infoengine.SAK.Webject.invoke(Webject.java:491)
[EMailQueue.SchedulingThread] wt.system.out Administrator -     at com.infoengine.compiledTasks.file.D$3a$5cptc$5cWindchill_11$2e1$5cWindchill$5ctasks.wt.mail.sendmail$2exml.invoke(sendmail$2exml.java:751)
[EMailQueue.SchedulingThread] wt.system.out Administrator -     at com.infoengine.SAK.Task.invoke(Task.java:1806)
[EMailQueue.SchedulingThread] wt.system.out Administrator -     at com.infoengine.SAK.Task.invoke(Task.java:1714)
[EMailQueue.SchedulingThread] wt.system.out Administrator -     at wt.mail.EMailMessage.submitMessage(EMailMessage.java:1558)
[EMailQueue.SchedulingThread] wt.system.out Administrator -     at wt.mail.EMailMessage.submitMessage(EMailMessage.java:1106)
[EMailQueue.SchedulingThread] wt.system.out Administrator -     at sun.reflect.GeneratedMethodAccessor636.invoke(Unknown Source)
[EMailQueue.SchedulingThread] wt.system.out Administrator -     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
[EMailQueue.SchedulingThread] wt.system.out Administrator -     at java.lang.reflect.Method.invoke(Method.java:498)
[EMailQueue.SchedulingThread] wt.system.out Administrator -     at wt.queue.ScheduleQueueEntry.execute(ScheduleQueueEntry.java:264)
[EMailQueue.SchedulingThread] wt.system.out Administrator -     at wt.queue.ScheduleQueue.execEntry(ScheduleQueue.java:336)
[EMailQueue.SchedulingThread] wt.system.out Administrator -     at wt.queue.ScheduleQueue.execEntries(ScheduleQueue.java:457)
[EMailQueue.SchedulingThread] wt.system.out Administrator -     at wt.queue.ScheduleQueueThread.processReadyEntries(ScheduleQueueThread.java:280)
[EMailQueue.SchedulingThread] wt.system.out Administrator -     at wt.queue.ScheduleQueueThread.run(ScheduleQueueThread.java:88)
[EMailQueue.SchedulingThread] wt.system.out Administrator - Caused by: com.sun.mail.smtp.SMTPAddressFailedException: 454 4.7.1 <XXXXXX>: Relay access denied
[EMailQueue.SchedulingThread] wt.system.out Administrator - 
[EMailQueue.SchedulingThread] wt.system.out Administrator -     at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1964)
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