Article - CS312372

Error "Failed to start service jboss.server.controller.management.security_realm.SSLRealm.key-manager" while configuring SSL certificate in Servigistics InService 7.1

Modified: 03-Sep-2019   


Applies To

  • PTC Arbortext Content Delivery (formerly Servigistics InService) 7.1 M002

Description

  • Error "Failed to start service jboss.server.controller.management.security_realm.SSLRealm.key-manager" while configuring SSL certificate
ERROR [org.jboss.msc.service.fail] (MSC service thread 1-3) MSC000001: Failed to start service jboss.server.controller.management.security_realm.SSLRealm.key-manager: org.jboss.msc.service.StartException in service jboss.server.controller.management.security_realm.SSLRealm.key-manager: Failed to start service
        at org.jboss.msc.service.ServiceControllerImpl$StartTask.run(ServiceControllerImpl.java:1904)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.IllegalStateException: org.jboss.msc.service.StartException in anonymous service: WFLYDM0018: Unable to start service
        at org.jboss.as.domain.management.security.FileKeyManagerService.loadKeyStore(FileKeyManagerService.java:193)
        at org.jboss.as.domain.management.security.AbstractKeyManagerService.createKeyManagers(AbstractKeyManagerService.java:125)
        at org.jboss.as.domain.management.security.AbstractKeyManagerService.start(AbstractKeyManagerService.java:83)
        at org.jboss.msc.service.ServiceControllerImpl$StartTask.startService(ServiceControllerImpl.java:1948)
        at org.jboss.msc.service.ServiceControllerImpl$StartTask.run(ServiceControllerImpl.java:1881)
        ... 3 more
Caused by: org.jboss.msc.service.StartException in anonymous service: WFLYDM0018: Unable to start service
        at org.jboss.as.domain.management.security.FileKeystore.load(FileKeystore.java:153)
        at org.jboss.as.domain.management.security.FileKeyManagerService.loadKeyStore(FileKeyManagerService.java:189)
        ... 7 more
Caused by: java.io.IOException: Keystore was tampered with, or password was incorrect
        at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:780)
        at sun.security.provider.JavaKeyStore$JKS.engineLoad(JavaKeyStore.java:56)
        at sun.security.provider.KeyStoreDelegator.engineLoad(KeyStoreDelegator.java:224)
        at sun.security.provider.JavaKeyStore$DualFormatJKS.engineLoad(JavaKeyStore.java:70)
        at java.security.KeyStore.load(KeyStore.java:1445)
        at org.jboss.as.domain.management.security.FileKeystore.load(FileKeystore.java:112)
        ... 8 more
Caused by: java.security.UnrecoverableKeyException: Password verification failed
        at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:778)
        ... 13 more
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