Article - CS312131
Upon restart, subsystems load but then ThingWorx shuts down with errors "Called ShutdownNow Local ForkJoin Pool" and "Connection ThingworxPersistenceProvider, type <platform>PersistenceProviderPackage stopped"
Modified: 25-Nov-2019
Applies To
- ThingWorx Platform 8.2 to 8.4
Description
- Unable to launch ThingWorx platform
- Updated the license file, but still unable to start ThingWorx
- ThingWorx was working fine the last time it was used but now after a restart, it is not coming up
- ThingWorx starts and loads subsystems, but then shuts down with following errors:
[L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Thingworx Server Application...ON
[L: DEBUG] [O: c.t.l.Log] [I: ApplicationLog] [U: SuperUser] [S: ] [T: localhost-startStop-1] setLoggerLevel[ logger = ApplicationLog, level = DEBUG ]
[L: DEBUG] [O: c.t.l.Log] [I: ScriptLog] [U: SuperUser] [S: ] [T: localhost-startStop-1] setLoggerLevel[ logger = ScriptLog, level = TRACE ]
[L: DEBUG] [O: c.t.l.Log] [I: SecurityLog] [U: SuperUser] [S: ] [T: localhost-startStop-1] setLoggerLevel[ logger = SecurityLog, level = WARN ]
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-0] Removed Context ForkJoinPool-1-worker-0
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-3] Removed Context ForkJoinPool-1-worker-3
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-15] Removed Context ForkJoinPool-1-worker-15
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-12] Removed Context ForkJoinPool-1-worker-12
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-10] Removed Context ForkJoinPool-1-worker-10
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-2] Removed Context ForkJoinPool-1-worker-2
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-8] Removed Context ForkJoinPool-1-worker-8
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-14] Removed Context ForkJoinPool-1-worker-14
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-7] Removed Context ForkJoinPool-1-worker-7
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-5] Removed Context ForkJoinPool-1-worker-5
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-9] Removed Context ForkJoinPool-1-worker-9
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-11] Removed Context ForkJoinPool-1-worker-11
[L: INFO] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Called ShutdownNow Local ForkJoin Pool for localhost-startStop-1
[L: INFO] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Removed Local ForkJoin Pool for localhost-startStop-1
[L: DEBUG] [O: c.t.p.ThingworxDefaultTransaction] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ***performing System Ownership authorization***
[L: DEBUG] [O: c.t.p.PersistenceProviderTransactionManager] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ***Retrieving transaction ThingworxPersistenceProvider from cache***
[L: DEBUG] [O: c.t.p.ThingworxDefaultTransaction] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ***committing transaction***
[L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] WebApp started ...
[L: INFO] [O: c.t.p.p.PersistenceProvider] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Connection ThingworxPersistenceProvider, type PostgresPersistenceProviderPackage stopped
[L: DEBUG] [O: c.t.l.Log] [I: ApplicationLog] [U: SuperUser] [S: ] [T: localhost-startStop-1] setLoggerLevel[ logger = ApplicationLog, level = DEBUG ]
[L: DEBUG] [O: c.t.l.Log] [I: ScriptLog] [U: SuperUser] [S: ] [T: localhost-startStop-1] setLoggerLevel[ logger = ScriptLog, level = TRACE ]
[L: DEBUG] [O: c.t.l.Log] [I: SecurityLog] [U: SuperUser] [S: ] [T: localhost-startStop-1] setLoggerLevel[ logger = SecurityLog, level = WARN ]
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-0] Removed Context ForkJoinPool-1-worker-0
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-3] Removed Context ForkJoinPool-1-worker-3
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-15] Removed Context ForkJoinPool-1-worker-15
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-12] Removed Context ForkJoinPool-1-worker-12
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-10] Removed Context ForkJoinPool-1-worker-10
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-2] Removed Context ForkJoinPool-1-worker-2
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-8] Removed Context ForkJoinPool-1-worker-8
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-14] Removed Context ForkJoinPool-1-worker-14
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-7] Removed Context ForkJoinPool-1-worker-7
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-5] Removed Context ForkJoinPool-1-worker-5
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-9] Removed Context ForkJoinPool-1-worker-9
[L: DEBUG] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: ] [S: ] [T: ForkJoinPool-1-worker-11] Removed Context ForkJoinPool-1-worker-11
[L: INFO] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Called ShutdownNow Local ForkJoin Pool for localhost-startStop-1
[L: INFO] [O: c.t.u.InheritableForkJoinPoolManager] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Removed Local ForkJoin Pool for localhost-startStop-1
[L: DEBUG] [O: c.t.p.ThingworxDefaultTransaction] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ***performing System Ownership authorization***
[L: DEBUG] [O: c.t.p.PersistenceProviderTransactionManager] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ***Retrieving transaction ThingworxPersistenceProvider from cache***
[L: DEBUG] [O: c.t.p.ThingworxDefaultTransaction] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ***committing transaction***
[L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] WebApp started ...
[L: INFO] [O: c.t.p.p.PersistenceProvider] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Connection ThingworxPersistenceProvider, type PostgresPersistenceProviderPackage stopped
- Tomcat continues to run
- When attempting to login, ThingWorx returns:
Failure to return license click check
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