Article - CS311164
QueryPropertyHistory service for InfluxDB ValueStream returns "[2,000] Error occurred while accessing the data provider." in ThingWorx 8.4
Modified: 28-Apr-2021
Applies To
- ThingWorx Platform 8.4
Description
- Repeatedly InfluxDB database error messages in logs
- InfluxDB used as Persistence Provider for Value Stream
- Data is written into the Value Stream (can be seen in Chronograf or Grafana)
- ThingWorx QueryPropertyHistory service for a Thing using this Value Stream returns (see ApplicationLog):
[L: ERROR] [O: c.t.p.i.InfluxdbDataExceptionTranslator] [I: ] [U: Administrator] [S: ] [T: http-nio-443-exec-1] [message: [2,000] Error occurred while accessing the data provider.]
[L: ERROR] [O: c.t.w.Things] [I: ] [U: Administrator] [S: ] [T: http-nio-443-exec-1] [message: Unable to Invoke Service QueryPropertyHistory on InfluxFlooder : com.thingworx.common.exceptions.DataAccessException: [2,000] Error occurred while accessing the data provider.]
- ThingWorx Query<Primitive>PropertyHistory service will have the User Interface not returning from the "Executing..." state, with no visible error messages or timeouts in the UI and logs
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