Article - CS308298

License import finished successfully, but "License Name" and "Licenses Type" field are empty in Licenses Management in Windchill

Modified: 10-Oct-2025   


Applies To

  • Windchill Service Parts 11.1 F000 to 11.2
  • Windchill PDMLink 11.1 F000 to 13.0
  • Windchill PartsLink 11.1 F000 to 11.2
  • Windchill Supplier Management 11.1 F000 to 11.2

Description

  • PartsLink License is not available
  • Licence file was imported successfully
  • License Name, License Group and License Type columns are shown empty for License Feature ptc_sp_named and ptc_supplier_mgmt_named in License Management Utility under License Information
    • MissingLicense.png
  • License Name, License Group and License Type columns are shown empty for License Feature ptc_design_ctrl_named, ptc_document_ctrl_named and ptc_partslink_named in License Management Utility
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