Article - CS307400
Unable to access ThingWorx Flow with error "404 page not found error"
Modified: 29-Nov-2023
Applies To
- ThingWorx Platform 8.4 to 9.4
- Red Hat Enterprise Linux (RHEL)
- Microsoft Windows
Description
- Fresh install of ThingWorx and Flow reports 404 page not found error
- ThingWorx opens successfully, but Flow fails with 404 error
- Flow page is not loaded
- Flow logo is continuously spinning
- 500 internal server nginx error when trying to access ThingWorx Flow
- Errors seen in nginx logs at location C:\Program Files\nginx-1.13.12\logs
- <timestamp> [error] 3744#3868: *79 upstream sent no valid HTTP/1.0 header while reading response header from upstream, client: <client ip>, server: <hostname>, request: "GET /Thingworx/ HTTP/1.1", upstream: "http://<ip>/Thingworx/", host: <hostname>
- <timestamp> [error] 3744#3868: *86 CreateFile() "C:/ThingWorxOrchestration/modules\static-ux/api/v1/pods" failed (3: The system cannot find the path specified), client: <client ip>, server: <hostname>, request: "GET /api/v1/pods HTTP/1.1", host: <hostname>
- Error seen in flow-api-error-0.log file located at C:\ThingWorxOrchestration\.pm2\logs\
- "level":"error","message":"[AMQP] conn error write ECONNRESET"}
TypeError: Cannot read property 'statusCode' of undefined
- "level":"error","message":"[AMQP] conn error write ECONNRESET"}
- Flow appears to install without issue but installer logs indicate errors
- After installing Flow 9.2, the Flow UI is inaccessible
- It sits on the loading screen indefinitely after login
- When running the following command, all services show to be running successfully:
pm2 ls
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