Article - CS305798
"Configuration setting ContentTypeSettings.supportedMediaEntityContentTypes cannot be null" is seen when starting ThingWorx Platform
Modified: 03-Mar-2023
Applies To
- ThingWorx Platform 8.4 SP2 to 9.3
Description
- Application not coming up after installation of ThingWorx 8.4
- Cannot complete installation of ThingWorx as the Platform will not start
- Seeing database errors on startup but the database is up and running
- ThingWorx application didn’t start, Tomcat service shut down
- platform-settings.json is configured and well formed but the ThingWorx Platform will not start
- ApplicationLog.log file in ThingworxStroage shows:
- [DATE_TIME] [L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] [message: Unable to initialize and start system: Connections could not be acquired from the underlying database!]
[DATE_TIME] [L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] *** Web Application STATE is being set to ERROR! ***
- [DATE_TIME] [L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] [message: Unable to initialize and start system: Connections could not be acquired from the underlying database!]
- tomcat8-stdout log shows
- [DATE_TIME] [localhost-startStop-1] ERROR com.thingworx.system.configuration.PlatformSettings - Configuration setting ContentTypeSettings.supportedMediaEntityContentTypes cannot be null
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