Article - CS305796
"Failed to create SecurityManager, Failed to load SecretProvider" is seen in Tomcat logs when attempting to start the ThingWorx Platform
Modified: 31-Oct-2025
Applies To
- ThingWorx Platform 8.4 to 10.0
- Apache Tomcat
- Microsoft Windows
- Linux
Description
- Starting the ThingWorx Platform fails
- Tomcat starts but ThingWorx fails to start
- Fresh install of ThingWorx Platform fails and no errors are logged in the <ThingworxStorage>\logs\ApplicationLog.log
- <ThingworxStorage>\logs directory not getting created when starting Apache Tomcat
- ThingWorx Applications logs getting created in a folder named LOG_PATH_IS_UNDEFINED in <tomcat_home>
- When Apache Tomcat exists on a different drive from ThingWorx Platform, ThingWorx will not start
- Encrypt encrypt.accesstoken.password in sso-settings.json file and getting below error in Application.log:
[L: ERROR] [O: S.c.t.s.a.s.SSOSettings] [I: ] [U: ] [S: ] [P: ] [T: main] No Access token persistence password specified. [L: ERROR] [O: S.c.t.s.a.s.SSOSettings] [I: ] [U: ] [S: ] [P: ] [T: main] AccessTokenPersistenceSettings->password cannot be null or empty. [L: ERROR] [O: S.c.t.w.c.ThreadLocalContext] [I: ] [U: ] [S: ] [P: ] [T: main] Failed to retrieve SSOContext - Logs files located within <tomcat_home>\logs show the following:
- thingworx-foundation-stdout.YYYY-MM-DD.txt
|-ERROR in ch.qos.logback.core.joran.spi.Interpreter@3:88 - RuntimeException in Action for tag [contextListener] com.thingworx.exceptions.ConfigurationException: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider
at com.thingworx.exceptions.ConfigurationException: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider
at at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:3400)
at at com.thingworx.logging.LogbackUtilities.loadLogbackConfiguration(LogbackUtilities.java:54)
at at com.thingworx.logging.LogUtilities.initializeLoggerContext(LogUtilities.java:440)
...
Caused by: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider
at at com.thingworx.security.SecurityManagerBootstrapper.init(SecurityManagerBootstrapper.java:108)
at at com.thingworx.security.SecurityManagerBootstrapper.init(SecurityManagerBootstrapper.java:74)
at at com.thingworx.system.configuration.PlatformSettings.<init>(PlatformSettings.java:2273)
at at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:3391)
at ... 62 common frames omitted
- tomcat9-stdout.YYYY-MM-DD.log
[DATE_TIME] severe [main] org.apache.catalina.core.StandardContext.filterStart start filter exception: javax.servlet.ServletException: com.thingworx.exceptions.ConfigurationException: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider at com.thingworx.security.authentication.HAAuthenticationFilter.init(HAAuthenticationFilter.java:49) at org.apache.catalina.core.ApplicationFilterConfig.initFilter(ApplicationFilterConfig.java:270) at org.apache.catalina.core.ApplicationFilterConfig.getFilter(ApplicationFilterConfig.java:251) at org.apache.catalina.core.ApplicationFilterConfig.<init>(ApplicationFilterConfig.java:102) at org.apache.catalina.core.StandardContext.filterStart(StandardContext.java:4530) at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5176) ... Caused by: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider at com.thingworx.security.SecurityManagerBootstrapper.init(SecurityManagerBootstrapper.java:65) at com.thingworx.system.configuration.PlatformSettings.<init>(PlatformSettings.java:1057) at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:1673) ... 45 more [DATE_TIME] severe [main] org.apache.catalina.core.StandardContext.listenerStop Exception sending context destroyed event to listener instance of class [com.thingworx.system.ThingWorxBootstrapper] java.lang.NullPointerException at com.thingworx.system.ThingWorxBootstrapper.contextDestroyed(ThingWorxBootstrapper.java:311) at org.apache.catalina.core.StandardContext.listenerStop(StandardContext.java:4729) at org.apache.catalina.core.StandardContext.stopInternal(StandardContext.java:5388) at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:257) at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:187) ... FAIL - Application at context path [/Thingworx] could not be started
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