Article - CS303823
How to create a My Kepware account for PTC Kepware Products
Modified: 14-Jul-2026
Applies To
- Kepware Server (formerly KEPServerEX) 5.20.396.0 to 7.1
- RedundancyMaster 2.0.47.0 to 2.0.128.0
- LinkMaster 3.0.70.0 to 3.0.94.0
- ThingWorx Kepware Server (legacy) 8.0 to 6.18
- Electronic Services
- Customer Service
Description
- How to create a My Kepware account
- How to sign up in My Kepware Portal
- Need Kepware portal access
- What is the process to create a My Kepware account
- "Authentication failed" error message received during the license activation process on My Kepware Portal
- User is trying to elevate my user account to gain more functionality on the website and the customer number is XXXXX according to the documents they have but When they submit the request with that information nothing happens
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