Article - CS303734
Creo View client exits prematurely with error "Productview.exe has stopped working" when loading a representation on systems with Intel(R) HD Graphics 520 adapters
Modified: 29-Mar-2019
Applies To
- Creo View 5.0 F000
- Intel(R) HD Graphics 520 adapters, Driver Version = 23.20.16.4973
Description
- Creo View client exits when loading a 2D or 3D representation with below error
"Creo(R) View - Productview.exe has stopped working"
- Windows Event Viewer reported below error
Faulting application name: productview.exe， version: 12.0.0.26，time stamp: 0x5af4a208
Faulting module name: ig9icd64.dll， version: 23.20.16.4976，time stamp: 0x5a96b1e5
Exception code: 0xc0000005
Fault offset: 0x00000000000023944
Faulting process id: 0x4b3c
Faulting application start time: 0x01d4e5935d771924
Faulting application path: C:\Program Files\PTC\Creo 5.0\View\x86e_win64\obj\productview.exe
Faulting module path: C:\WINDOWS\system32\DriverStore\FileRepository\ki126974.inf_amd64_9168fc04b8275db\ig9icd64.dll
Report Id: 5beae050-86b3-4907-8b68-e059360f40d4
Faulting package full name:
Faulting package-relative application ID:
Faulting module name: ig9icd64.dll， version: 23.20.16.4976，time stamp: 0x5a96b1e5
Exception code: 0xc0000005
Fault offset: 0x00000000000023944
Faulting process id: 0x4b3c
Faulting application start time: 0x01d4e5935d771924
Faulting application path: C:\Program Files\PTC\Creo 5.0\View\x86e_win64\obj\productview.exe
Faulting module path: C:\WINDOWS\system32\DriverStore\FileRepository\ki126974.inf_amd64_9168fc04b8275db\ig9icd64.dll
Report Id: 5beae050-86b3-4907-8b68-e059360f40d4
Faulting package full name:
Faulting package-relative application ID:
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