Article - CS303223

How to request License Activation ID reset in PTC Kepware Products

Modified: 04-Jun-2026   


Applies To

  • Kepware Server (formerly KEPServerEX) 5.18.662.0 to 7.1
  • ThingWorx Kepware Server (legacy) 8.0 to 6.18
  • RedundancyMaster 2.0.47.0 to 2.0.128.0
  • LinkMaster 3.0.70.0 to 3.0.99.0

Description

  • How do I get my license reset
  • I lost my Activation ID
  • Machine crash redeploy
  • ID redeployment request
  • Unable to activate license
  • License bump
  • Unlock license
  • License has broken
  • License corrupted
  • Emergency license expired
  • License got struck on dead machine
  • What is the process of license reset in PTC Kepware Products
  • Reactivate license
  • License reset
  • Broken binding issue
  • Broken anchor
  • Unable to bank license
  • Release license
  • License not accessible for migration to a new server
  • Server time limited
  • Activation exceeded
  • Recover lost keys from failed machine
  • Reactivation
  • Re bank license
  • Re-issue license
  • License rehost
  • License/Key recovery
  • KEPserverEX was compromised and license is now inaccessible
  • Provide assistance in deregistering the subscription ID from the previous system
  • Which no longer exists, and enable to utilize the same subscription ID on another system
  • PC is broken; changed motherboard 
  • Need Emergency License Activation Count 0 
  • The user activated the license using the method "I have one or more software action IDs," but after one month, the license is no longer available
  • Users want to know how they can recover it
  • User need the activation key freed up so it can be re-registered
  • License was accidentally overwritten on our Kepware server and now it needs to be returned so it can be reactivated? 
  • Trying to activate this license on the server, but it seems to be in use
  • Recall previously using this license, but would it be possible to have it reset, so reactivate this license on the server
  • Server crashed that was running on license, need a new license to activate new server
  • The Kepware server has crashed and needs to reinstall Kepware for the same license needs to be released so that it can put back in after reinstalling
    • How can we do that without being able to use License Utility? 
  • A loss of license while trying to transfer it to a new VM
  • SSD on computer crashed, SSD is replaced but license not transferred
  • User migrated two KEPServer running on VMWare, and the licenses were deactivated; User need to get these back up as soon as possible 
  •  There are duplicate activations for a multi-seat license, need to remove duplicate activations
  • Upgrade from version 6.16.203 to 6.18.318 and need to redeploy actual license for new version
  • server hardware failure - request license reset
  • Server problems
  • There is a mismatch of active activations count with Kepware license inventory for subscription Id
  • As per records subscription Id is deployed on six machines 
  • Kepware license broken after VM Migration
  • PC crashed, want to activate this license
  • Reset the activation code 
  • The client is transferring the license from the old server to a new server, to complete this process, the license needs to be reset 
  • Error:
Error: - callout failed with reason - Error processed during activation: 7288:The activation of the fulfillment is denied by the activation policy for activation ID <ACTIVATION_ID> because Fulfill count exceeded the available seat count
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