Article - CS303223
How to request License Activation ID reset in PTC Kepware Products
Modified: 04-Jun-2026
Applies To
- Kepware Server (formerly KEPServerEX) 5.18.662.0 to 7.1
- ThingWorx Kepware Server (legacy) 8.0 to 6.18
- RedundancyMaster 2.0.47.0 to 2.0.128.0
- LinkMaster 3.0.70.0 to 3.0.99.0
Description
- How do I get my license reset
- I lost my Activation ID
- Machine crash redeploy
- ID redeployment request
- Unable to activate license
- License bump
- Unlock license
- License has broken
- License corrupted
- Emergency license expired
- License got struck on dead machine
- What is the process of license reset in PTC Kepware Products
- Reactivate license
- License reset
- Broken binding issue
- Broken anchor
- Unable to bank license
- Release license
- License not accessible for migration to a new server
- Server time limited
- Activation exceeded
- Recover lost keys from failed machine
- Reactivation
- Re bank license
- Re-issue license
- License rehost
- License/Key recovery
- KEPserverEX was compromised and license is now inaccessible
- Provide assistance in deregistering the subscription ID from the previous system
- Which no longer exists, and enable to utilize the same subscription ID on another system
- PC is broken; changed motherboard
- Need Emergency License Activation Count 0
- The user activated the license using the method "I have one or more software action IDs," but after one month, the license is no longer available
- Users want to know how they can recover it
- User need the activation key freed up so it can be re-registered
- License was accidentally overwritten on our Kepware server and now it needs to be returned so it can be reactivated?
- Trying to activate this license on the server, but it seems to be in use
- Recall previously using this license, but would it be possible to have it reset, so reactivate this license on the server
- Server crashed that was running on license, need a new license to activate new server
- The Kepware server has crashed and needs to reinstall Kepware for the same license needs to be released so that it can put back in after reinstalling
- How can we do that without being able to use License Utility?
- A loss of license while trying to transfer it to a new VM
- SSD on computer crashed, SSD is replaced but license not transferred
- User migrated two KEPServer running on VMWare, and the licenses were deactivated; User need to get these back up as soon as possible
- There are duplicate activations for a multi-seat license, need to remove duplicate activations
- Upgrade from version 6.16.203 to 6.18.318 and need to redeploy actual license for new version
- server hardware failure - request license reset
- Server problems
- There is a mismatch of active activations count with Kepware license inventory for subscription Id
- As per records subscription Id is deployed on six machines
- Kepware license broken after VM Migration
- PC crashed, want to activate this license
- Reset the activation code
- The client is transferring the license from the old server to a new server, to complete this process, the license needs to be reset
- Error:
Error: - callout failed with reason - Error processed during activation: 7288:The activation of the fulfillment is denied by the activation policy for activation ID <ACTIVATION_ID> because Fulfill count exceeded the available seat count
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