Article - CS303222
Hardware Key troubleshooting for PTC Kepware Products
Modified: 08-Jan-2026
Applies To
- Kepware Server (formerly KEPServerEX) 5.20.396.0 N/A to 7.0
- ThingWorx Kepware Server (legacy) 8.0 N/A to 6.18
Description
- Unexpected Demo Mode / Time Limited Features Mode
- Hardware Key is plugged in getting Demo Mode / Time Limited Features
- Windows OS is not recognizing Hardware Key
- Missing Hardware Key drivers
- Manufacturer Website updated Hardware Key drivers
- Sentinel Admin Control Center
- Modbus TCP and Siemens TCP is running under demo even after activating an licenses
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