Article - CS30209

Error message “An Invalid file format has been detected" when trying to retrieve specific files in Creo Parametric

Modified: 08-Apr-2024   


Applies To

  • Creo Parametric 1.0 to 10.0
  • Pro/ENGINEER and Creo Elements/Pro Wildfire 2.0 to Wildfire 5.0

Description

  • Error message An Invalid file format has been detected when trying to retrieve specific files
  • Unable to retrieve file
    • The file XXXX is not a valid PART file.
    • 'XXXX' cannot be retrieved.
      1. Retrieve file
      2. Correct File window appears with message
        • An invalid file format has been detected
        • Creo Parametric will attempt to correct and retrieve the file and all other required files
        • This will increase retrieval time
        • Select Help for more information
          • User-added image
      3. Selecting Help reports
        • This file has been transferred from a Unix platform to a Windows platform using a non-binary method
          • User-added image
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