Article - CS300516
Executing "ValidateConnection" Service in "ptc-windchill-integration-connector" fails with "403" error code in ThingWorx Navigate
Modified: 17-Nov-2025
Applies To
- Windchill Navigate (formerly ThingWorx Navigate) 1.5.0 to 10.0
Description
- Executing ValidateConnection Service in ptc-windchill-integration-connector fails with 403 error code
- Executing ValidateConnection Service in ptc-windchill-integration-connector failed with error 403-403
- Swagger connector fails with 403 error code.
- Both ThingWorx and Windchill Server are configured with third part SSL certificate
- Apache Access log reports following error:
"GET /Windchill/sslClientAuth/servlet/WindchillGW/wt.httpgw.HTTPServer/ping?wt.effectiveUid=Administrator HTTP/1.1" 403 1128 11077087
- Apache error log reports following error:
AH00690: no acceptable variant: <Windchill_Home>/codebase/webserver/apache/error/apachelogin.html, referer: https://<windchill url>/Windchill
- Integration runtime log reports following error:
DEBUG o.a.c.c.h.HttpProducer - Executing http GET method: https://<hostname>/Windchill/sslClientAuth/servlet/WindchillGW/wt.httpgw.HTTPServer/ping?wt.effectiveUid=Administrator DEBUG c.t.i.r.b.HttpClientConfiguration - Try again because of 403: false DEBUG o.a.c.c.h.HttpProducer - Http responseCode: 403 DEBUG c.t.i.r.c.HttpConnectionResponseTypeConverter - ValidateConnection : HTTP Response Code [403], HTTP Response Text [403]
- Windchill MethodServer log shows error with received client subject
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