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Article - CS299334

Windchill fails to start as a Windows service in a distributed Cognos setup in Windchill PDMLink

Modified: 03-Sep-2024   


Applies To

  • Windchill PDMLink 11.1 to 12.0
  • Microsoft Windows

Description

  • Windchill fails to start as a Windows service in a distributed Cognos setup in Windchill PDMLink 
  • MethodServer log:
date/time ERROR [main] wt.method.server.startup.services  - Failed to create: wt.services.service.2170=com.ptc.windchill.enterprise.report.ReportService/com.ptc.windchill.enterprise.report.StandardReportService
java.lang.ExceptionInInitializerError
    at com.ptc.windchill.cognos.CognosProxy.<clinit>(CognosProxy.java:50)
    
Caused by: java.lang.NoClassDefFoundError: org/apache/axis/message/SOAPHeaderElement

Caused by: java.lang.ClassNotFoundException: org.apache.axis.message.SOAPHeaderElement

date/time FATAL [main] wt.method.server  - MethodServerMain abort
java.lang.NoClassDefFoundError: org/apache/axis/message/SOAPHeaderElement
    at java.lang.Class.getDeclaredMethods0(Native Method)


 ERROR [main] com.ptc.windchill.cognos.CognosProxy  - Error while initializing CognosProxy. Refer to the logs for more details.
date/time ERROR [main] wt.method.server.startup.services  - Failed to create: wt.services.service.2170=com.ptc.windchill.enterprise.report.ReportService/com.ptc.windchill.enterprise.report.StandardReportService java.lang.ExceptionInInitializerError
    at com.ptc.windchill.cognos.CognosProxy.<clinit>(CognosProxy.java:50)
    at java.base/java.lang.Class.forName0(Native Method)
    at java.base/java.lang.Class.forName(Class.java:315)
    at com.ptc.windchill.cognos.CognosReportingBridge.loadCognos(CognosReportingBridge.java:76)
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