Article - CS299267
11.0 M030 CPS 11 installation failed with "Flexeraax2$aaa: Windows DLL failed to load" error when installing multiple language package
Modified: 26-Jun-2024
Applies To
- Windchill PDMLink 11.0 M030-CPS11 to M030-CPS16
Description
- 11.0 M030 CPS 11 installation failed at installing wlp with error below:
Flexeraax2$aaa: Windows DLL failed to load at Flexeraax2.af(Unknown Source) at Flexeraax2.aa(Unknown Source) at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source) at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source) at com.zerog.ia.installer.Main.main(Unknown Source) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.zerog.lax.LAX.launch(Unknown Source) at com.zerog.lax.LAX.main(Unknown Source)
Screenshot about the error:
- PTCSOLNINSTALLER_PtcInstall.log:
INFO 2018-07-19 11:16:42 - ################################################### INFO 2018-07-19 11:16:42 - Running wlp Installer INFO 2018-07-19 11:16:42 - ################################################### INFO 2018-07-19 11:16:42 - Running: C:\Windows\system32\cscript.exe //x:vbscript C:\Users\Administrator\Downloads\MED-61006-CD-110_M030_M030-CPS11-Bundle\Multiple_Language\MED-60423-CD-110_F000\setup.vbs WAIT LAX_VM C:\Users\Administrator\AppData\Local\Temp\I1531966085\Windows\resource\jre\bin\java.exe -f C:\ptc\Windchill_11.0\PSI\installer\PSITempProps\wlp-installer.properties -DMULTI_PROGRAM_EXEC=1 INFO 2018-07-19 11:19:04 - Completed: C:\Windows\system32\cscript.exe //x:vbscript C:\Users\Administrator\Downloads\MED-61006-CD-110_M030_M030-CPS11-Bundle\Multiple_Language\MED-60423-CD-110_F000\setup.vbs WAIT LAX_VM C:\Users\Administrator\AppData\Local\Temp\I1531966085\Windows\resource\jre\bin\java.exe -f C:\ptc\Windchill_11.0\PSI\installer\PSITempProps\wlp-installer.properties -DMULTI_PROGRAM_EXEC=1 INFO 2018-07-19 11:19:04 - return code = 3004 DEBUG 2018-07-19 11:19:04 - Installation is Aborting. The installation cannot continue.
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