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Article - CS298379

Windchill MethodServer failed to be started if specify a wrong user name or password to retrieve license online for Windchill PDMLink

Modified: 22-Mar-2024   


Applies To

  • Windchill PDMLink 11.1 to 12.1

Description

  • Unable to start new installed Windchill with some license errors.
  • Windchill MethodServer failed to be started if specify a wrong user name or password to retrieve license online
  • Specifying the correct user name and password to retrieve license online, however Windchill MethodServer failed to be started with error:
ERROR [pool-6-thread-1] wt.licenseusage.licensing.LicenseScheduledTask  - License error : Failed to get response from License Server (FNO). See logs for more details 
  • MethodServer log stops with following contents if add log4j.logger.wt.licenseusage.licensing=ALL into <Windchill>/codebase/WEB-INF/log4jMethodServer.properties:
2018-12-19 20:48:12,107 DEBUG [main] wt.licenseusage.licensing.PaidLicenseManager  - Unable to read license file from license path location.
2018-12-19 20:48:12,114 INFO  [main] wt.system.out  - Expecting an absolute path of the library: libFlxCore64.so.2016.08
2018-12-19 20:48:12,165 DEBUG [main] wt.licenseusage.licensing.LicenseController  - Process paid license.
2018-12-19 20:48:12,165 DEBUG [main] wt.licenseusage.licensing.LicenseController  - licenseSettingsCache is available with value : false
2018-12-19 20:48:12,381 DEBUG [main] wt.licenseusage.licensing.PaidLicenseManager  - Inside syncLocalLicenseCacheWithMaster - This will copy master license cache in local license cache. 
2018-12-19 20:48:12,388 DEBUG [main] wt.licenseusage.licensing.PaidLicenseManager  - syncLocalLicenseCacheWithMaster - No features found in trusted storage.
2018-12-19 20:48:12,389 DEBUG [main] wt.licenseusage.licensing.LicenseController  - licenseSettingsCache is available with value : false
2018-12-19 20:48:12,390 DEBUG [main] wt.licenseusage.licensing.PaidLicenseManager  -  Inside acquireAllLicenseFeatures with following input params.
2018-12-19 20:48:12,390 DEBUG [main] wt.licenseusage.licensing.PaidLicenseManager  -  queueCall: false, uiCall: false, licenseSchedulerCall: false
2018-12-19 20:48:12,390 DEBUG [main] wt.licenseusage.licensing.PaidLicenseManager  - Locale = 
2018-12-19 20:48:12,390 DEBUG [main] wt.licenseusage.licensing.PaidLicenseManager  - Inside syncLocalLicenseCacheWithMaster - This will copy master license cache in local license cache. 
2018-12-19 20:48:12,391 DEBUG [main] wt.licenseusage.licensing.PaidLicenseManager  - syncLocalLicenseCacheWithMaster - No features found in trusted storage.
2018-12-19 20:48:12,394 DEBUG [main] wt.licenseusage.licensing.PaidLicenseManager  - Unable to read license file from license path location.
2018-12-19 20:48:12,394 DEBUG [main] wt.licenseusage.licensing.PaidLicenseManager  - Is connected site: true
2018-12-19 20:48:12,394 DEBUG [main] wt.licenseusage.licensing.PaidLicenseManager  - Calling FNO to get Capability Response.
2018-12-19 20:48:12,395 DEBUG [main] wt.licenseusage.licensing.FetchCapabilityResponse  - Inside fetchCapabilityResponseFromFNO with uiCall is: false, licenseSchedulerCall is: false
2018-12-19 20:48:12,589 DEBUG [main] wt.licenseusage.licensing.FetchCapabilityResponse  - FNO URL : https://fnoauth.ptc.com/rest/capResponse
2018-12-19 20:48:12,589 DEBUG [main] wt.licenseusage.licensing.FetchCapabilityResponse  - Locale = 
  • MethodServer thread dump shows following stack trace
"main" #1 prio=5 os_prio=0 tid=0x00007fd28c00f000 nid=0x3dde runnable [0x00007fd2953ea000]
   java.lang.Thread.State: RUNNABLE
    at java.net.SocketInputStream.socketRead0(Native Method)
    at java.net.SocketInputStream.socketRead(SocketInputStream.java:116)
    at java.net.SocketInputStream.read(SocketInputStream.java:171)
    at java.net.SocketInputStream.read(SocketInputStream.java:1
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